Privacy Policy

1. Introduction

This Privacy Policy explains how The Studio by Copper + Cloves ("the Studio", "we", "us") collects, uses, stores, shares, and protects personal information when you use our website, create an account, book a class, visit our premises, place an order, contact us, or use our café, boutique, wellness, fitness, and member services.

By using our website or services, you agree to the collection and use of your information as described in this Privacy Policy.

2. Who we are

The Studio by Copper + Cloves operates a movement and wellness space in Bengaluru, India, including group fitness and specialty classes, a plant-forward café experience, retail offerings, and member tools accessed through our online portal.

Studio address: 1226, 12th Main Road, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka 560038, India.
Email: thestudio@copperandcloves.com
Phone: +91 90084 26703

3. Information we collect

We may collect information that you provide directly to us, information generated through your use of our services, and limited technical information from your device or browser.

• Identity and contact details: name, phone number, email address, age, gender, emergency contact, and communication preferences.
• Account information: login details, profile information, class history, booking activity, membership status, and preferences.
• Booking and transaction details: class bookings, packages, credits, cancellations, no-shows, payment status, invoices, order history, and related records.
• Health and safety information: injuries, medical conditions, fitness limitations, pregnancy-related information, or other information you voluntarily share so we can support a safer studio experience.
• Café, boutique, and order information: food and beverage orders, retail purchases, delivery or collection details, and dietary preferences where shared.
• Website and technical information: IP address, browser type, device information, pages visited, approximate location, time spent on pages, and referral source.

4. How we use your information

We use your personal information for purposes connected with operating the Studio and providing our services, including to:

• Create, manage, and maintain your account.
• Process bookings, class credits, cancellations, memberships, packages, and payments.
• Send booking confirmations, class reminders, schedule updates, and service messages.
• Respond to enquiries, feedback, complaints, and support requests.
• Provide a safer class, movement, aerial, martial arts, wellness, café, and retail experience.
• Improve our website, member portal, studio operations, services, and customer experience.
• Share updates about classes, workshops, programmes, events, offers, and studio announcements.
• Prevent fraud, misuse, unauthorized access, security incidents, and violations of our Terms.
• Comply with legal, accounting, tax, regulatory, and business record requirements.

5. Consent

Where required by applicable law, we collect and process your personal information with your consent. By submitting your details, creating an account, booking a class, placing an order, contacting us, or participating in Studio services, you consent to the use of your information for the purposes described in this Privacy Policy.

You may withdraw your consent by contacting us. However, withdrawal of consent may affect our ability to provide certain services, including account access, bookings, payment support, class reminders, membership management, or safety-related support.

6. Health and safety information

Some of our services involve physical movement, fitness, martial arts, aerial, yoga, wellness, or related activities. We may ask you to share relevant health or safety information before participation.

This information is used only to help us understand your needs, support safer participation, and determine whether additional precautions may be required. It is not a substitute for medical advice. You should consult a qualified medical professional before participating if you have any medical condition, injury, pregnancy-related concern, or health limitation.

7. Payments and third-party processors

Payments may be processed through third-party payment gateways, banking partners, or technology providers. We may receive limited transaction details such as payment status, amount paid, transaction reference, invoice details, and purchase history.

We do not store your full card number, UPI PIN, banking password, OTP, or payment authentication credentials on our own systems. Payment providers process such information according to their own terms and privacy policies.

8. Sharing of information

We do not sell your personal information. We may share information only where necessary for operating our services, fulfilling legal requirements, or protecting our rights and users.

• Payment gateways and financial service providers.
• Booking, scheduling, membership, and customer management platforms.
• Website hosting, analytics, email, SMS, WhatsApp, and technology service providers.
• Delivery, logistics, or fulfilment partners where relevant for café or boutique orders.
• Professional advisors such as legal, accounting, tax, or compliance consultants.
• Government, regulatory, law enforcement, or judicial authorities where required by law.

Where we use third-party service providers, we expect them to process information only for the intended purpose and to use reasonable security measures.

9. Cookies and analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to improve performance, understand visitor behaviour, remember preferences, and enhance your experience.

You can disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

10. Marketing communications

We may use your contact details to send updates about classes, workshops, events, packages, promotions, café offerings, boutique launches, or Studio announcements.

You may opt out of promotional communications by contacting us or using the unsubscribe option where available. We may still send important service-related messages, including booking confirmations, payment updates, cancellation notices, safety updates, or policy changes.

11. Data retention

We retain personal information only for as long as necessary to provide our services, manage accounts, maintain booking and transaction records, comply with legal obligations, resolve disputes, enforce our Terms, and support legitimate business requirements.

When information is no longer required, we may delete, anonymize, or securely archive it.

12. Data security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no website, payment system, internet transmission, or digital storage method is completely secure. You use our website and services with this understanding.

13. Your rights

Subject to applicable law, you may have the right to access, correct, update, or request deletion of your personal information. You may also withdraw consent for certain processing activities or raise a concern about how your information is handled.

To make a request, please contact us using the details provided in this Privacy Policy. We may need to verify your identity before processing your request.

14. Children and minors

Our services are generally intended for adults. Where classes, workshops, events, or programmes are made available to minors, participation must be arranged or consented to by a parent or legal guardian, where required.

We do not knowingly collect personal information from minors without appropriate consent. If you believe a minor has provided us information without proper consent, please contact us.

15. Third-party links

Our website may contain links to third-party websites, maps, social media platforms, payment gateways, partner tools, or other external services. We are not responsible for the content, privacy practices, or security of third-party websites or platforms.

You should review their privacy policies before sharing personal information with them.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date will change when we make updates. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy, where permitted by law.

For material changes, we will try to provide reasonable notice on the website or by email where appropriate.